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Help – Lookhu

Help

GENERAL QUESTIONS

  • Account
    • I am unable to login to my account. My username and password are correct

Please check your email to see if your account has been flagged as suspicious or restricted. If you have a Terms of Service violation, your account may be closed. If you had a previous account on Lookhu with a violation, your new account may be restricted or closed. If you believe you have been mistakenly flagged, please contact support (support@Lookhu.com) with an evidence or information that will allow us to review your situation.

  • Report an account

To report an account, go to their profile page, click on the three dots in the upper right-hand corner, and select “Report (user)”.

To report an individual post, click on the three dots in the top right of the post and select “Report”.

  • Deleting your account

Go to Settings and select Delete Account.

  • Enter the captcha as it appears on the Settings Page.
  • Your account will be deleted and you will receive a confirmation email.

If you are a Publisher with active Subscriptions, your account will be deleted once the last Subscription has expired. 
No new subscriptions can be added to your account during this time.
Important: any active subscription will be lost and will never automatically renew.  


Once deleted, your account will not be able to be restored and you will have to create a new one. You will receive an email confirmation upon the successful deletion of your account.

  • Account Security
    • What to do if you suspect your account has been accessed by someone else

If you suspect your account has been compromised, please login and attempt to change your password immediately.

You can view your login sessions on the Account section of the Settings page. If you are unable to login to your account, use the “Forgot Password” link on the login page. If you still are unable to login and access your account, please contact Support for assistance.

  • Two-Factor / Two-Step Verification

Two step verification is recommended and encouraged to keep your Lookhu account secure. 

How to set up two step verification

To enable two step verification:

  • Download either the Google Authenticator or Microsoft Authenticator app to your smartphone from the app store. 
  • Log into your Lookhu account and go to your Security Settings: https://Lookhu.com/my/settings/account/2fa
  • Click the toggle near “Two step verification” on the security page.
  • Follow the instructions to add the QR code or the Key provided to your Authenticator app. This will link the Authenticator app with your Lookhu account. 
  • Enter the 6-digit code from your Authenticator App into Lookhu. Please note that a new code is generated every 30 seconds and each time you open the app, so be sure to use the most up-to-date code. 
  • Once this is completed, you will only be able to login to your Lookhu account using a code from your Authenticator App. You may click “Remember me for 30 days” if you would like to temporarily skip this step, but be sure to only do this on a secure device. 

Which two step verification system should I use?

You may use either the Google Authenticator or Microsoft Authenticator apps, which can be downloaded to your smartphone from the app store using the links below. 

Google Authenticator

Microsoft Authenticator

When is two step verification required on Lookhu?

Two step verification is always encouraged on Lookhu to help keep your account as secure as possible. However, there are some cases when two step verification is required. 

  • You will need two step verification to change your banking details as a Publisher.
  • If we see suspicious activity on your account, we may automatically apply two step verification to secure your account.
  • If your account is inactive for 3 months, you will need two step verification to make your account active again.
  • Troubleshooting Two-Step Verification

Common Solutions

– Disconnect from any VPN connections.

– Double check to make sure you are entering the most up-to-date code. The Authenticator app automatically generates a new 6-digit code 1) each time you open the app, and 2) every 30 seconds when the app is in use. 

– Try uninstalling and reinstalling your Authenticator app. Be sure to turn off two step verification before uninstalling the app to avoid being locked out of your account, and then re-enable two step verification once the app is reinstalled and working correctly. 

“Incorrect Code” error occurs when I enter the code provided by my Authenticator app

Check the date and time on your device. The most common cause for the “Incorrect Code” error is that the time on your Authenticator app is not synced properly.

For Android users using Google Authenticator:

  • Go to the Main Menu on the Google Authenticator app
  • Select Settings, Time correction for codes, Sync now

For iOS (iPhone) users:

  • Go to the iPhone Settings App (your phone settings area)
  • Select General, Date & Time, Enable Set Automatically
  • If it is already enabled, disable it, wait a few seconds and re-enable

I can’t use my phone to download an Authenticator app / Alternative verification options

If you do not have access to a smartphone but you would still like to enable two step verification for additional security, you have two options:

  1. Download Microsoft Authenticator to your PC (Windows users only): https://www.microsoft.com/en-us/p/microsoft-authenticator/9nblgggzmcj6
  2. Using a desktop browser like Google Chrome, go to the Security Settings of your Lookhu account: https://Lookhu.com/my/settings/security
  • Click “use code by email”
  • Copy the code sent to your email address and paste it into the 
  • Turn off two step verification
  • Enable it once again

If that does not work, try using a desktop web browser like Google Chrome, clear your browser’s cache, reload the page, and click on the “Use code by email” button. 

I lost my phone / I have a new phone

Using a desktop browser (i.e. Google Chrome), go to the Security Settings of your Lookhu account: https://Lookhu.com/my/settings/account/2fa

  • Click on the alternative verification options button to use the code from SMS (you should have a connected and verified phone number associated with your profile).
  • Turn off your two step verification.
  • Download Google Authenticator or Microsoft Authenticator to your new phone.
  • Enable two-factor authentication once again with your new phone. 

Someone breached my account and activated two step verification

  • Please email support@Lookhu.com from the email address associated with your compromised Lookhu account.
  • Request to clear all sessions, two-step verification, and payment card information.
  • Once that is complete, you may use the “Forgot password” functionality to request a reset link for your account.

If you believe that your email may be compromised, we suggest you change your email address and turn on the two-step verification using the instructions above.

  • If you do not have access to your email account associated with your Lookhu account, and you are a Publisher, you will need to verify ownership of your account with two forms of ID.
  • Once verified, Lookhu Support Staff can change the email address associated with your Lookhu Account.
  • General Questions
    • Email Settings

A verified email address will ensure that you receive important system notifications, be able to reset your password and receive updates about your account. 


You can change your email notification preferences anytime by logging into your account, going to your Settings page, and adjust your notifications for your profile activity updates. For example, emails will be sent when a subscription is expiring, when a subscription has been renewed, or when a new User subscribes.

  • Do you have an app for iOS or Android?

There is no Lookhu app. The Lookhu.com website works well on desktops and mobile. This allows us to update Lookhu without asking you to constantly update your app. Our technology is always changing and we hope to deliver the best product to you. Any existing mobile applications for Lookhu are not recommended. They should be considered suspicious and should be reported to us.  An easy way to access Lookhu.com is by going to Lookhu.com in a browser and adding it to your home screen. This will create a tile on your homescreen which will allow you access Lookhu like an app.


iPhone / iPad
– Open Safari on your iPhone and navigate to Lookhu.com
– Tap on the “Share” icon at the bottom. This looks like a square with an arrow pointing upwards.
– Select the “Add to Home Screen” icon.

Android
– Open Google Chrome and navigate to Lookhu.com
– Tap on the “Options” icon. It may look like three vertical dots at the top.
– Click “Add to Home Screen”.

  • Media Inquiries

Please email any media inquiries to media@lookhu.com

  • Privacy Center and Terms
    • Terms of Service

Why did you change your Terms of Service now?

We’re updating our Terms of Service as an ongoing effort to simplify how Lookhu works for Users and Publishers. 

What if I don’t accept the updated Terms of Service?

If you don’t agree to the new Terms, you should remove your content and stop using our services.

  • Personal Data

Personal Data
If any User closes the account, the personal data that relates to your use of Lookhu and bank details we hold about you will be deleted after six months.
FIL has to retain financial information for 7 years. This is a legal requirement as HMRC can investigate our financial records for that period and we need to retain details of payments made by you and to you.

This paragraph satisfies the provisions of Article 13(2) (b&c) GDPR.

Contact Our Data Protection Officers
If you have privacy concerns or questions, you can contact our Data Protection Officers via email at privacy@Lookhu.com.

Compliance with California Privacy Laws
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to request access to the specific pieces and categories of personal information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information and the categories of third parties with which the information was shared. Please reach out to privacy@Lookhu.com with any questions about your information or submit a request for the deletion of information.

USERS QUESTIONS

  • Subscriptions
    • Why subscribe

Subscribing to a Publisher gives you exclusive access to private content being posted by that Publisher and gives you access to be able to communicate with them directly via the direct messages interface (DM).

Lookhu releases new features regularly.

  • How to subscribe
  • Add a valid credit card to your account
  • Click “Follow” on the profile you wish to subscribe to
  • Clicking “Follow” will charge your credit card or Wallet Credits
  • Clicking “Follow” on a free account will not charge your credit card or Wallet Credits
  • A completed Follow will instantly unlock the content in that profile including all previous posts and all future posts during the subscription period
  • Subscription periods are one calendar month from the date of purchase
  • Finding a profile

There are two search functionalities available.

  1. Once you have subscribed to an account, paid or free, and have an interaction with a model, a search icon will appear on your Home page.
  2. If you know the exact username of the person you are looking for, you can find them by going to https://lookhu.com//<insertusernamehere>
  • Free trials

Free trial subscriptions have auto-renew disabled by default. If a Publisher offers a free trial, you will not be automatically billed when the free trial expires. To follow the Publisher, please manually enable auto-renew or follow that Publisher after the free trial expires.

  • I’m unable to subscribe to an account

In order to successfully subscribe to a Publisher account, the following must be completed:

  • Verify your email
  • Use an up-to-date web browser
  • Link a valid credit card in your account.
  • I cannot find my subscription

Please ensure that you have not mistakenly created a second account. Sometimes registering with Twitter and then creating an account using your email address may create two accounts.

  • “This page is not available” help

Some Publishers block access to certain countries, states, IP addresses, or Users. If you see this message, you will not have access to this Publisher’s account.

  • Cancel a subscription
  • Subscriptions are non-refundable.
  • Turning off auto-renew prevents you from being billed the following month if you no longer wish to subscribe.
  • You can turn off auto-renew for a subscription at any time. You will still be billed for the full subscription, and you will have access to the Publisher’s profile until the end of the subscription.
  • Visit your “Following” page to see all of your active and inactive subscriptions. You can unsubscribe if you would like to hide that Publisher’s posts from your Feed (unsubscribing does not refund your purchase).
  • You will be able to Follow that profile again during the Subscription period without being re-billed.
  • Auto-renewal subscriptions

Subscriptions are set to auto-renew by default. Free trial subscriptions are not set to auto-renew by default. Subscriptions may not auto-renew if:

  • Your credit card was declined
  • If the subscription price has increased
  • Auto-renew was disabled by you.

Please review your account, make sure you have a valid credit card added and try to subscribe again.

  • Refunds

Purchases are final and non-refundable. You may unsubscribe for any reason, at any time, to ensure that you will not be billed for that subscription again.

  • Chargebacks / Credit Card Disputes

If a User seeks a chargeback or dispute from their credit card company, the User’s access to Lookhu may be discontinued or limited. If you believe your account has been limited in error, please contact support. 

Any amounts that Users seek to refund or chargeback will be reported to the Publisher and will be removed from the Publisher’s income.

  • My chat disappeared

Please be informed that all the chats with Publishers where no payments have been made will disappear from your conversation list once your subscription is expired. In order for chat to remain in a read-only mode – you have to purchase the content through Pay Per View (PPV). Please take into account that all tips are voluntary contributions and not considered as a payment. Therefore those chats where no payments (PPV) made but tipped only – will disappear after expiration also.

  • Discounted and promotional subscriptions

Publishers can offer various discounts to their Users:

1. Free trial subscriptions – the Publisher has set the discount to a 100% discount for the first billing period. In order for the subscription to renew, the User must sign up for the subscription. It will not auto-renew by default unless the User confirms that they want to renew for the subscription price.

2. Discounted subscriptions – the Publisher has a profile promotion campaign. A Publisher can set a discount for their monthly subscription. Once the promotional billing period has ended, the subscriptions are set to auto-renew by default. The discounted price is eligible for the first billing period only.

The % reduction is based on a Publishers regular monthly subscription price. The lowest promotional price that can be offered is $3. So for example, if a monthly subscription price is $10, the Publisher can offer a maximum of a 70% discount. If a monthly subscription is $30, the Publisher can offer a maximum of a 90% discount.

In either case, once the billing period with the promotional amount is over, the subscription price reverts to the full price subscription.

3. Personal subscription discounts – the Publisher can offer personal discounts to specific Users. A Publisher can select a discount percentage (5-40%) and duration (1-12 months) for any individual User to offer a special personal discount. For any active subscription – the newly personally discounted amount will be charged when the new billing period starts.

  • Payment
    • Accepted payment methods

Accepted:

  • Visa/MasterCard
  • Discover
  • Maestro/ Debit cards
  • Some Prepaid Visa cards

Not accepted:

  • Prepaid cards 
  • Gift cards
  • PayPal
  • How does Lookhu transaction appear on my credit card statement?

The credit card descriptors will say: “Lookhu” or “Lookhu.com” or some variation, but will always have “Lookhu” in the descriptor.

  • 3D Secure

3D secure checkout is an additional authentication step for online payments to ensure that your credit card is not stolen.
You will be prompted by either: “Verified by Visa” or “MasterCard SecureCode” to confirm your purchase with an additional temporary verification code or SMS code.  If your card is unable to be authenticated, your charge may be declined or fail.

  • Transactions / Charges

Our prices appear in USD only. The currency conversion is done at the bank level and not by Lookhu.com

All credit card charges are in USD. We use a secure and encrypted third-party payment processor to complete transactions.
You may need to confirm your purchase with additional temporary verification code or SMS code during the billing process.

  • Pending charges

Pending charges may temporarily appear on your statement if you have had multiple, unsuccessful purchase attempts. Pending charges disappear from your card automatically between 5-7 days. Please wait at least 7 days for the pending charge to disappear before contacting support.

  • Failed charges

Lookhu will retry your transaction up to 3 times.

Failed Transactions may be due to:

  • Incorrectly entered credit card details by you
  • Insufficient funds in your account
  • Incorrect address, zip code or postal code details entered by you
  • Reaching your daily limit set on your account by Lookhu
    • Please try again tomorrow, limits reset daily
  • A limit for internet transactions set by your bank or credit card provider. We are unable to provide further information if your banking institution is blocking your purchases. You should inquire with the issuer of your card. 
  • If you have used a proxy or VPN to access Lookhu, your bank may have an IP verification system that may restrict your purchases. You will need to contact your bank to see why your card was declined.

If you believe that the above reasons could not have happened, please remove and re-add your card here: https://Lookhu.com/my/payments

  • Tips
    • Tipped incorrect amount

We are unable to issue refunds for:

  • Private Messages
  • Paid Posts
  • Tips

A User may try to contact the Publisher directly with regard to this issue.

  • Content not received

What can a User do if they tip for a video or send a tip but the Publisher does not provide the desired content?

Unfortunately, we are unable to issue a refund in these circumstances. Private messages and tips are voluntary contributions. Lookhu is a social network and our Publishers are fully responsible for their own content. Lookhu cannot guarantee any particular activity nor influence the Publisher’s decisions to manage their content.

A User may try to contact the Publisher directly with regard to this issue.

  • Tip not working

If you attempted to send a tip and received one of the following errors:

  • Card not accepted
  • Enter another card
  • Successful liability shift for enrolled card is required
  • Transaction could not be processed at this time.

Then tips may not work due to one of the following reasons:

  • Incorrectly entered credit card details by you
  • Insufficient funds in your account
  • Incorrect address, zip code or postal code details entered by you
  • Reaching your daily limit set on your account by Lookhu
    • Please try again tomorrow, limits reset daily
  • A limit for internet transactions set by your bank or credit card provider. We are unable to provide further information if your banking institution is blocking your purchases.  You should inquire with the issuer of your card. 
  • If you have used a proxy or VPN to access Lookhu, your bank may have an IP verification system that may restrict your purchases. You will need to contact your bank to see why your card was declined.
  • Maximum tips / daily limits

The maximum single tip amount is $100 for new users and $200 for users who have been on the platform for more than 4 months.

Users may spend up to $500 per day on the platform and this limit is increased for users who have been on the platform for a long time in good standing.

  • My Wallet
    • Wallet Credit

Adding funds to your wallet allows you to subscribe to any user, send tips or unlock paid messages without making a credit card transaction every time. Your wallet balance will be used by default as long as it is sufficient for the attempted purchase (or subscription auto-renew). Purchases can not be divided. If the purchase you are attempting to make is larger than your wallet balance, your connected card will be charged the full amount. Wallet Credit transactions are instant and easy to use. There is no wait time in processing new transactions.

  • Wallet Refunds

We are only able to refund a full unused wallet credits purchase transaction. If a User has already spent part of the Wallet Credits, as per the Lookhu Terms of Service, all subscriptions and purchases are final and non-refundable.

  • Value Added Tax
    • What is Valued Added Tax (EU/UK VAT)

Value Added Tax is a consumption tax added to the value of goods or services purchased in the European Union and United Kingdom. The specific rate of tax varies by country. As the name suggests, the tax is added to the price of the product or service at the time of purchase and paid directly to the relevant tax authority.

  • Why has Lookhu started adding VAT to purchases

Due to a recent interpretation of an EU law by HMRC, we have implemented changes to the treatment of User payments from 1st of July 2020. All VAT collected from Users is paid directly to the relevant tax authorities. This change only affects Users resident in countries within the UK/EU.

  • What has changed exactly

Lookhu now collects VAT on sales to UK/EU based on User location and passes this directly on to the relevant tax authority. The cost of any interaction with Publishers is therefore increasing, with the amount payable determined by the country where the purchase takes place. Lookhu then pays this sum directly to the relevant tax authority, in full.

  • When are these changes effective

Lookhu changed its policy on the collection of VAT on the 1st of July 2020 for UK and the EU.

  • How much VAT do I have to pay?

The amount payable is determined by the country where the purchase takes place. You can find the relevant rate in the table below (this list is not exhaustive and is correct at as of 15 August 2020).

CountryValue-Added Tax Rate
Austria20%
Belgium21%
Bulgaria20%
Croatia25%
Cyprus19%
Czech Republic21%
Denmark25%
Estonia20%
Finland24%
France20%
Germany16%
Greece24%
Hungary27%
Ireland23%
Italy22%
Latvia21%
Lithuania21%
Luxembourg17%
Malta18%
Netherlands21%
Poland23%
Portugal23%
Romania19%
Slovakia20%
Slovenia22%
Spain21%
Sweden25%
United Kingdom of Great Britain and Northern Ireland20%

*Note: The VAT rate percentages listed above are based on information provided by the European CommissionSince tax laws and rates vary from country to country, the amount will be different for different Users. The money that Lookhu collects as a result of these laws will be paid directly to local governments.

  • Do all users have to pay VAT?

Any purchase by a User resident in a country which charges VAT will be subject to the local rate.

  • Does Vat apply to all content on Lookhu?

VAT is applied to any payment for Publisher interaction by a User resident in a country which charges VAT.

  • How does Lookhu handle VAT?

All VAT collected by Lookhu is paid directly to the relevant tax authority, in full.

  • Why has the price of my subscription gone up?

The price of subscriptions can change from time to time depending on the Publisher.

On 1st of July 2020 Lookhu changed its policy on the collection of VAT in the UK and EU. As a result, pricing in countries where VAT is levied has increased by the relevant VAT rate, which is added to the cost of the subscription.

The rate of VAT levied by governments also changes from time to time and may be a factor in the event that we have to make changes to pricing in the future.

  • Are tips also liable for VAT?

To ensure complete adherence with regulations, at the current time Lookhu’ policy is to collect VAT on all payments made on its sites by a User resident in a country which charges VAT.

We keep all of our payment methods and policies under review and will advise if this changes.

  • How can I find out how much VAT I pay?

If you are a User in a country where VAT is applicable, you will see an additional line item when making your purchase.

We list the amount of VAT added to applicable payments in your Account. The following table provides the VAT rate that each country requires (this list is not exhaustive and is correct at as of 15 August 2020).

 Country

Value-Added Tax Rate

Austria 20%

Belgium 21%

Bulgaria 20%

Croatia 25%

Cyprus 19%

Czech Republic 21%

Denmark 25%

Estonia 20%

Finland 24%

France 20%

Germany 16%

Greece 24%

Hungary 27%

Ireland 23%

Italy 22%

Latvia 21%

Lithuania 21%

Luxembourg 17%

Malta 18%

Netherlands 21%

Poland 23%

Portugal 23%

Romania 19%

Slovakia 20%

Slovenia 22%

Spain 21%

Sweden 25%

United Kingdom of Great Britain and Northern Ireland 20%

*Note: The VAT rate percentages listed above are based on information provided by the European CommissionSince tax laws and rates vary from country to country, the amount will be different for different Users. The money that Lookhu collects as a result of these laws will be paid directly to local governments.

  • Is there a chance that this policy will change again?

Like all businesses, we constantly review the relevant regulatory requirements of the countries in which we operate.

  • Who can I contact if I have further questions?

We hope that the information included in this FAQ has been helpful. If you have any additional questions on the subject of VAT, you can contact us at vat@Lookhu.com.

  • USA Sales Tax
    • USA Sales Tax Information

Please note: This notice covers our sales tax requirements on User payments from within the USA. If you are a User located in the EU, see the help topic for the application of VAT to your payments.  

Beginning January 4, 2021, Lookhu will add sales tax to some User Payments made in the USA.

Recently, many states have passed laws that require “online marketplaces” to apply sales tax to transactions. Originally aimed at larger streaming services, the way these laws were written and the way they are being interpreted means that they are impacting many different types of companies, including Lookhu. 

Whether or not sales tax is applied to your User Payment depends on where you are located and the type of Payment being made. Not all states require sales tax to be charged on transactions, and not all Payment types will be taxable. 

If Sales tax is charged in your location, you will see an additional line item on your receipt for sales tax. Each state which requires Sales Tax to be charged will apply their own rate. The Sales Tax collected by Lookhu will be paid directly to your local government.

  • Why is Sales Tax being applied to online content?

Some US States are including digital content (both downloadable and streamed) within the definition of a taxable item.

  • Will tips be affected?

In many states, a payment of a Tip to a Publisher is not considered taxable. Other Payment types (Subscriptions/Messages/Streaming) are linked to digital content and are included in the definition of taxable goods.

  • How much will I be charged in Sales Tax?

The Sales Tax Rate depends on the state a User is located. The digital content rates range between 4% – 11%. Lookhu partners with sales tax experts to ensure the rates being charged are accurate and up-to-date for each particular locality.

  • If my state doesn’t charge tax, could this change?

Yes. Tax on digital content is steadily being implemented globally and it is likely that states which currently do not charge tax on digital content, will commence doing so in the future. Lookhu will constantly review rate changes and keep our Users updated.

  • Global Sales Taxes
    • Sales Taxes

Recently many countries have passed laws that require “online marketplaces” to apply Sales Tax to transactions. Originally aimed at larger streaming services, the way these laws were written and the way they’re being interpreted means that they’re impacting many different types of companies, including Lookhu. 

Starting January 1, 2021, you may see an additional tax added to your payment.  If you are located in a region which requires us to charge Sales Tax / GST / VAT or local equivalent, the tax will be charged and remitted to your local taxing agency.  Whether or not sales tax is applied to your User Payment depends on where you are located and the type of payment being made.

Please see below the current list of countries where Sales Tax / GST / VAT or local equivalent is required to be collected by Lookhu and the tax rate applied.

CountryTaxRate
AustraliaGSTsee AU GST
ChileVAT19%
JapanConsumption tax  10%
MexicoVAT16%
New ZealandGST15%
NorwayVAT25%
QuebecQST9.975%
RussiaVAT20%
SaskatchewanPST6%
SingaporeGST7%
SwitzerlandVAT7.7%
TaiwanVAT5%
UK / EU countries  VATSee VAT
USASales TaxSee USA Sales Tax

We are constantly monitoring our tax obligations, and will keep this page up to date.

  • Australia GST

Please note: This notice covers our sales tax (GST) requirements on payments made by Users based in Australia. If you are a User based outside of Australia please check the help topics for any sales tax charges specific to your country.

Recently many countries have passed laws that require “online marketplaces” to apply sales tax to transactions. Originally aimed at larger streaming services, the way these laws were written and the way they are being interpreted means that they are impacting many different types of companies, including Lookhu. 

November 16, 2020: Lookhu will add GST to some Australian User Payments.

If GST is charged on your payment, you will see an additional line item on your receipt for GST.The GST collected by Lookhu will be paid directly to your local government. There are no additional charges on this element of the payment.

Why is GST being applied to online content?

Australian law applies GST to any payment made in connection with ‘any form of supply whatsoever’, this includes digital content.

What payments will be affected?

Payments made by Australian Users to Australian Content Publishers will NOT have GST applied to them. Only payments made by Australian Users to Content Publishers based outside of Australia will have GST applied, depending on the type of transaction.

Under Australian law, GST would not apply to any payment made that is NOT in connection with a supply of anything. In other words, gratuitous tips paid by an Australian User to Content Publishers based outside Australia will NOT have GST applied.

How much will I be charged in GST?

If your payment is subject to GST, it will be charged at 10%.

PUBLISHER QUESTIONS

  • Can I become a Publisher from my country?

You can find the list of available countries on the Add Bank page once you have created an account.

  • Earnings and Payouts
    • How do I start earning on Lookhu?

To start earning on Lookhu, please do the following:

  • Add your bank account that is in your own name
  • The bank account should be in the same country as the country that issued the verified photo ID of the PublisherAs an alternate payout method, you can add a verified e-wallet
  • Complete your W-9 form (for US Publishers)
  • Make sure your account is verified
  • Make sure you have set your subscription price

Note: You may be unable to set a subscription price until your account has been verified.

  • Payouts

The available payout methods are determined by your location.
Your Statements page will display your Payout Request, Pending Balance, and Earnings.
The Pending Balance is the amount that you have earned during the last 7 days. Your earnings become available for withdrawal from the Current Balance on a 7-day rolling basis.
Publishers in a small number of countries that receive high levels of reversed transactions will have Pending Balances for 21 days. After four months from the first earned transaction, payouts switch to a 7-day rolling basis.

Please note: if a User seeks or causes a refund or a chargeback and is successful, you will see an Adjustment in your Statements page for the amount. The Status column on the Statements page will indicate if any earnings were reversed or adjusted.

All withdrawal requests and bank payouts are processed immediately and will appear within 3-5 business days.

  • Payout Percentages

Publishers receive 80% of the revenue on their earnings including subscriptions, paid messages and tips.
The remaining 20% covers referral payments, payment processing, hosting, support, and all other services.

  • Top Publisher

The top Publisher notification is an informational tool that compares account performance to other Lookhu Publishers over the last 30 days and it is updated daily.

  • My payout request was rejected

If you receive the following error message:

“We have been unable to process your payout due to the following reason: Please contact support with an up to date ID so we can process your payment.”
Your payout request will not be processed until you have submitted a new ID that is then verified and approved.

Possible reasons:

  • Your previously submitted ID has expired
  • The documents previously submitted do not meet the requirements required to complete your Payout Request
  • There is missing payout information on your Account which prevents you from withdrawing funds.

Please submit a copy of your government issued photo ID along with your selfie holding your ID.


Once your ID is verified and approved your payouts will be enabled. Please note that if you have received this message, you will not be able to receive your Payouts until this is complete.

Please note the following requirements which must be met for ANY uploaded image:

  1. Images may not be edited, cropped or re-sized.
  2. All images must be in color.
  3. Submitted documents must be a photo or a scanned copy. Electronic documents or a photo of a photo will be rejected.
  4. All 4 corners of the document must be visible.
  5. The entire government issued, non-expired ID must be shown. No parts of the document may be redacted, covered, cut, or censored.
  6. Files must be .PNG or .JPG format and under 7MB in size. Once your ID is approved, confirm your payment method here: https://Lookhu.com/my/banking/payout_types
  7. US Publishers are required to complete a W9 form.
  • My payment has been processed. Where is it?

Typically, it takes 3-5 business days for funds to appear in your bank account.
In some cases, it can take up to 10 business days. 


If it has been more than 10 days since your payment has been listed as processed, please email us at payments@Lookhu.com. Include a downloaded copy of your bank statement. It must show your bank details and have evidence that you have not received your payment. We will investigate the payment further. For bank wire transfers (outside US), you will need to request your Destination Trace ID from Support for the deposits Lookhu has issued to you. You will need this number to provide to your bank to trace your wire.

  • My earnings are pending and the payout is unavailable

Please confirm on your Payouts page that your bank has been successfully added. Pending balances will become eligible for withdrawal 8 days after the funds were earned.

  • Minimum withdrawal

The minimum withdrawal amount depends on your chosen payout method. For most payout methods, it is $20. 

The minimum payout for US Publishers is $20. For Publishers outside of the US, you can see the minimum Payout amount for your chosen payment method on your Banking page.

  • Initiating a payout

You can choose when to initiate a payout. Different payout methods have different options.

  • Manual – if your payment method allows manual/on-demand payouts, you can initiate a payout by clicking the “Request withdrawal” button in your Payout Requests page.
  • Automatic recurring payments – can be set to Monthly, Weekly, or Daily (daily may not be available for all payment methods). For your automatic payment to occur, your Current Balance must be above the minimum payout amount.

You can set your preferences here: https://Lookhu.com/my/statements/payouts

  • Cancel my payout request

To submit a payout cancellation request, you will need to contact customer support. Please include in the ticket date & time of the payout request, invoice number, and the amount. You may find this information in the Statements section of your profile. Although there is no guarantee that the operation will be 100% successful, we will do our best to cancel the transaction.

  • My account is approved but the payout is unavailable

Your payout request may not be processed if there is an info mismatch in your account. You may need to re-add your bank account details (or debit card for OCT payments) to your account in the banking section and make sure you enter the correct details: https://Lookhu.com/my/banking

  • My Current Balance is above the withdrawal minimum but payout is unavailable

If your bank information is correct, it’s possible that your W-9 was filled out incorrectly. Please verify that Box #6 on your W-9 form contains your city, state, and ZIP.

Otherwise, your payouts may have been paused because your account was suspected of fraudulent activity or was suspected to be in violation of our Terms of Service. Contact Support to resolve the issue and resume payouts.

  • OCT Payments

Original Credit Transaction (OCT) is a payment method that enables direct transfers of funds to credit card users (only available to Publishers outside the US). 

If you encounter the following error message:

“We have been unable to process your payout due to the following reason: Please use another card or try to withdraw in 12 hours. Choose a different payout method if the problem persists.”

  • Try adding another payment card as it is possible that your current card does not support Direct Transfer (OCT) payments. 
  • Try requesting again after 12 hours.

If these solutions do not work, please try alternative payout solutions available for your account: https://Lookhu.com/my/banking/payout_types

  • How much of the payout do I receive?

The amount that you see in your current balance is the exact amount in USD that will be sent to your payment method of choice. Your bank may charge you currency conversion or transfer fees to receive the money. Additionally, your e-wallet company may charge you a fee for accessing the money. Payouts go out in USD and will be converted to the currency of your account. Lookhu does not have control over currency exchange rates imposed by your bank.

  • U.S. Publishers Tax Form

Publishers in the United States will receive an IRS Form 1099 if they have earned and withdrawn more than $600 USD in the previous tax year. The 1099 form will be sent in the mail to the address on your W-9 form. If your address changes, be sure to update your W-9 form with the new address to ensure you receive your tax documents. A digital copy of your 1099 form can be downloaded from your Banking page. 

Proof of income can be found on your Earning Statistics page.

For more information please see 1099 Tax Information section.

  • Tips
    • Adding a tip button

In order to have a tip button appear under your posts, please:

  • Add a bank account to your profile to earn income
  • Complete all of the verification details
  • Verify your account
  • Verify your banking information
  • Once your account is verified, please add new content and posts to your feed
  • The Lookhu system will activate the tip feature based on your activity
  • Tip feature

To activate the tip feature on your account, please update your feed regularly and include at least 10 posts.

  • Account
    • Account approval / account application requirements

In order to be approved as a Publisher, two photos must be submitted. 

  1. A close-up photo of your government-issued ID (passport, driver’s license, ID card)
  2. A photo of you (selfie) holding the same ID. Make sure your face is fully visible and the ID is fully visible.  

Please note the following requirements which must be met for ANY uploaded image:

  1. Images may not be edited, cropped or re-sized
  2. All images must be in color
  3. Submitted documents must be a photo or a scanned copy. Electronic documents or a photo of a photo will be rejected.
  4. All 4 corners of the document must be visible
  5. The entire government issued, non-expired ID must be shown.  No parts of the document may be redacted, covered, cut, or censored
  6. Files must be .PNG or .JPG format and under 7MB in size
  • Rejected applications

Applications may be rejected for the following reason(s):

  • Poor quality selfie with a government-issued, non-expired photo ID
  • Poor quality image of a government-issued, non-expired photo ID or passport
  • Provided ID is expired or will expire in less than 30 days
  • Provided ID is invalid or damaged (hole-punched, cracked/taped, cut-up)
  • Provided ID is not government-issued and/or does not contain holder’s photo
  • A secondary form of ID is required at this time (preferred: international passport with English characters)
  • Images of the front and back of your government-issued ID are required
  • A photo of your government-issued ID and a selfie photo with your government-issued ID are required
  • Verification by additional social media is required at this time; you may complete this step by linking your Twitter account or by allowing access for verification to another social media platform such as Instagram or Facebook
  • Cover image and/or profile photo does not match your identity; please note that for any third-party content, you must submit:

    • the Publisher’s ID
    • the Publisher’s selfie photo with matching ID
    • a Publisher release form
    • the Publisher’s selfie photo with signed release form
  • Cover images or profile photos are misleading or confusing. Images should represent the type of content you intend to post
  • Cover image and profile photo do not match criteria, they cannot contain nudity and/or sexual material
  • Submitted account application for 2 or more Publishers; additional documents are required:

    • all Publisher’s government issued, non-expired IDs
    • all Publisher’s selfie photos with government-issued, non-expired IDs
  • Submitted account promotes escort services, which are prohibited by our Terms and Conditions
  • Submitted account suggests direct contact with Users, which is prohibited by our Terms and Conditions
  • Submitted Account suggests third-party payment processors or services in the About Section, website URL, cover image or profile photo
  • Submitted account owner is not over the age of 18
  • My account is paused / Subscriptions paused due to inactivity

If a Publisher stops posting, their account is Paused automatically until they choose to start posting again.

You must have at least 1 post per month; otherwise, your account will be set to inactive.
When your account is inactive, new subscribers cannot sign up to your Lookhu page.
The system will automatically pause your account. If your account is paused, resuming posting will reactivate your account.

  • Two Accounts

You may only have two active profiles on Lookhu. Many Publishers have one Free Account and one Account with a subscription price. You can connect your accounts on the Settings page.

  • What is the difference between a Paid Account and a Free Account?

Paid accounts require Users to pay a monthly subscription fee to view your feed.

Free accounts allow Users to subscribe without paying a monthly subscription fee. However, free accounts allow for paid posts and paid live streams. 

Otherwise, there are no differences between the two types of accounts.

  • Is nudity allowed on Lookhu?

Nudity is not allowed on Lookhu.

  • Linking to Social Media

Lookhu is currently compatible with Twitter and Spotify. You can promote your Lookhu account in any way you wish.

  • Stolen Content on Third-Party Sites

Lookhu takes content piracy very seriously.

  • Our designated Copyright team issues formal takedown notices against all reported copyright violations.
  • Our Copyright team’s service is provided free to all of our Publishers.
  • Our Copyright team issues notices on all illicit target websites, hosting services, and domain registrars, while also notifying all major search engines of these infringements. 

To file Copyright Infringement notices, Publishers should send all supporting details and evidence via a support ticket. Please provide the link to the page in question, as well as supporting screenshots. You may also click “Report” near the post with copyright infringement and select option “This content contains stolen material (DMCA)”.

Removal turnaround time is on a case by case basis and dependent on the infringing website and due legal process. Please be advised that Lookhu does not have direct control over the actions of other websites but we will do our best to get stolen content taken down. We also encourage you to reach out to the website directly.

  • Account and Page Settings
    • Who can see my Lookhu page?

Free Account

  • Anyone registered to Lookhu can subscribe to your free account and see all of your past and current posts on your page.
  • Please note that all content must comply with our Terms of Service or be subject to suspension or closure.

Account with Subscription Price

  • Users that have paid your subscription price can see your Feed.
  • Users can view all your current posts and future posts after they subscribe.
  • The content contained within your posts is hidden for non-subscribers.
  • Please note that all content must comply with our Terms of Service or be subject to suspension or closure.
  • Public Profile

The following details are visible on your public profile when someone visits www.Lookhu.com/username:

  • Profile name
  • @username
  • avatar with cover pictures
  • Users count (optional)
  • Hiding your profile

It is possible to hide your profile from certain IP addresses, countries, or individual states/provinces within the US, Australia, and Canada. These options can be found in the “IP and Geo Blocking” section of the Security Settings page.

  • Subscribers report “Page Unavailable” error when they visit my profile

Geo-blocking in your Security Settings would prevent users from blocked countries or areas from being able to see your profile.

  • Tagging
    • Tagging Publishers

If your content contains someone other than you, you must tag that person’s Lookhu account. If they do not have an Lookhu account, please ask them to make one. If they cannot make an Lookhu account, you will need to provide a copy of their photo ID and release documents before the content can be posted.

To tag a Publisher’s account, simply @ their username. You can also include their full URL “Lookhu.com/<insertusernamehere>” to generate a card that links to their profile at the bottom of your post.

  • Tagging Users

The system only allows you to mention your active Users in posts and comments.

  • Promoting Your Lookhu Account
    • Tips for Publishers
  • Post new content often.
  • Place your Lookhu link on your existing social media (Twitter, Instagram, etc.).
  • Promote your Lookhu link anywhere you have followers.
  • Promotional Campaigns

Promotional campaigns are limited-time discounts that Publishers can offer to attract new Users. Promotional campaigns can be discount subscriptions (up to 90%) but are not free. Publishers can customize the discount percentage, offer limit, and expiration date. Promotional campaigns are only available for paid accounts. 

To begin a promotional campaign: 

  • Make sure you have a subscription price set in Settings
  • Go to the Promotions Page or your Profile Page
  • Click “Add a Promotional Campaign”
  • It will default to the “Discount” tab
  • Set your desired discount percentage. The maximum discount is 90%
  • Set the expiration date of the promotional campaign
  • Select the number of discounted subscriptions you would like to provide. This way a limited number of new or expired users will be able to use the discount
  • An announcement will appear on your Profile with your message to Users after you start a promotional campaign
  • Free Trials

Free trials are limited-time free access to content on a paid account for promotional purposes. Free trials do not auto-renew by default. Free trials can be used to attract new Users.

Free trials can be sent to:

  • Users who have not subscribed to your profile yet
  • Users with expired subscriptions to your profile

Free trials will not work for:

  • Users who currently have an active subscription to your profile
  • Users who have not accepted your Free Trial yet

Free Trials Step by Step:

  1. Make sure you have a subscription price set in Settings
  2. Go to the Promotions Page
  3. Click “Add a Promotional Campaign”
  4. Click the Free Trial tab in the window that appears
  5. Set the duration of the free trial period
  6. Select the number of free trial offers you would like to provide. This way a limited number of new or expired users will be able to get free trial access to your profile
  7. Set the expiration date on the free trial offer

– An announcement will appear on your Profile with your message to Users after you start a trial campaign.

  • Referrals
    • Referral program

The Referral Payout will be 5% of the Referred Publisher’s Earnings:

  • For the first 12 Months of their Account.
  • Limited to the first $1 Million Dollars earned by each Referred Publisher. This allows Referrers to earn up to $50,000.00 per Referred Publisher.

There are no limitations on the number of Referred Publishers or your total Referral Earnings.

If someone signed up but did not use your referral code, we are unable to link that account to your referral. It is automated and cannot be changed.

For additional details, please read the “Referral Program Terms” in the Terms of Service.

  • Referral income
  • Referral income is processed monthly on the 1st working day of the month.
  • Referral income is credited directly to your bank account within 7 business days.
  • In the event your monthly Referral Income does not exceed the minimum withdrawal amount of your current payout method, then your referral income rolls over to the next month.
  • Referral link
  • Click the “My Referrals” tab in your dropdown menu. Your unique referral URL appears there.
  • You can share your Referral Link with anyone you believe would be a great Lookhu Publisher. 
  • In order to receive Referral Income, the person must sign up using your unique code.
  • It is not possible for a Publisher to use their own referral link. 
  • Referral links are only able to be used by individuals who do not have and have not previously had a Lookhu account. A Publisher cannot delete their old account and open a new account with a referral link.
  • Technical Questions
    • Subscription Prices

You can set your subscription price between $4.99 and $50 per month, or you may set your account to be a free subscription.

You may create bundles where users can buy a subscription for 2 or more months at once. The maximum bundle price is $250.

  • Paid Private Messages/Direct Messages/Tip Amounts

The minimum amount you can charge for paid private messages or tips is $3.00.

The maximum price for paid posts is $50.

The maximum price for paid private messages is $100.

The maximum tip amount is $100 for new users and $200 users who have been on the platform at least 4 months.

  • Post troubleshooting

Posts can include up to 40 pictures or videos. 

  • Pictures should be less than 6000×6000 pixels
  • The video file size limit is 3 GB per video
  • Supported video formats include mp4, mov, avi.
  • Deleting or Editing a Post
  • Click the three-dot button at the bottom right side of your post to see all available actions.
  • It may not be possible to delete all your posts on the same day. You can only delete 20% of your posts per day. In order to delete more posts, you may add new posts or wait until the following day and try again.
  • Direct Messages Troubleshooting

Recall a Message:

A Publisher can visit their Messages Statistic page and click on the button called “Unsend”.

In each message, you can click Unsend, and this message will disappear from anyone who has not yet paid to view this message.

Paid Private Messages:

  1. Click on the Message button on your subscriber’s page. 
  2. You will see the New Message pop-up window and your current Messages. 
  3. There are 2 buttons on the left side of the message field to upload media and to set a price.
  4.  Your Users will be charged automatically upon confirming that they agree to pay and view content in your message. 
  • Video and Livestream Troubleshooting

In order to use Live Streams:

  • Lookhu requires you to have at least 5 recent posts, 5 active subscribers and activity on your Feed.
  • Give browser permissions to use your camera and microphone.
  • Browser recommendations:
    • On iOS – Safari
    • On Android – Google Chrome
    • On Desktop – All major browsers 
      • Free accounts are able to set a price to live streams
  • Check your Wi-Fi signal strength or internet connection

    • If you see a Red circle at the bottom of your livestream page – that means you have a weak internet connection
    • Yellow circle – average internet connection
    • Green circle – strong internet connect
  • How does co-streaming work?
  • Begin streaming. Another Publisher must join your stream as a viewer (they must be subscribed to you to do so). 
  • Once they have joined, they will see a co-stream request button.
  • Once they click the button, you will be able to approve their request.
  • Your Users and the co-streaming Publishers Users will be able to see that you are streaming together.
  • Lookhu Watermark

Under Security Settings, you can configure your watermark for videos or photos uploaded to your page. You can add custom text to your content. This is recommended and serves as a copyright protection feature.

  • Value Added Tax
    • What is Value Added Tax (EU/UK VAT)

Value Added Tax is a consumption tax added to the value of goods or services purchased in the European Union and United Kingdom. The specific rate of tax varies by country. As the name suggests the tax is added to the price of the product or service at the time of purchase and paid directly to the relevant tax authority.

  • What has changed?

In accordance with European Union rules on how VAT is calculated on payments made by Users, the collection of VAT from customers is paid directly to the relevant tax authorities. Regardless of where the Publisher or User is based, the 70/30 earning split between Publisher and Lookhu is protected.

This change will only affect payments made by Users who are resident in a country which charges VAT.

  • When did these changes come into effect?

Lookhu changed its policy on the collection of VAT on the 1st of July 2020 for the UK and the EU.

  • How does Lookhu handle VAT

All VAT collected by Lookhu is paid directly to the relevant tax authority, in full.

  • Is Lookhu now taking more money over and above the 20% fee?

No. All VAT collected by Lookhu is paid directly to the relevant tax authority, in full. These changes have been introduced to protect the 70/30 earning split between Publishers and Lookhu.

  • Will this change affect me?

Any purchase by one of your Users residents in a country which charges VAT will be subject to VAT at the local rate. This will be added to the cost of any payment for interaction that they make on Lookhu.

Specific guidance on how the changes may affect you is determined by your place of residency and VAT status. This is addressed and is covered in the below questions.

We recommend you seek professional advice to ensure you are compliant with your local rules based on your individual circumstances.

  • Whose responsibility is it to pay the VAT?

Following our change in VAT treatment implemented on 1st of July 2020, Lookhu is responsible for the collection of VAT where applicable, in respect of payments from Users.

The payment of VAT to tax authorities depends on your VAT tax registration status as outlined in the below question.

  • Does this change my relationship with my Users?

All forms of interaction with your Users remain the same.

For the purposes of VAT only, Publishers with Users in the UK and EU are deemed to provide their services to Lookhu rather than Users directly.

  • What does this mean for me?

If you are a Publisher resident outside of the UK, Lookhu will collect the required VAT on sales to the UK/EU based Users and pass this directly on to the relevant tax authorities. There is nothing else to do at this time. However, we recommend you seek professional advice to ensure you are compliant with your local rules based on your individual circumstances.

If you are a Publisher resident in the UK, it depends on whether or not you are registered for VAT.

The following guidance from HMRC explains when you are required to register for VAT https://www.gov.uk/vat-registration/when-to-register. For clarity, your Earnings (80% of Users payment) is classed as “VAT Taxable Turnover” as referred to in the guidance article.

If your earnings do not exceed the VAT Threshold explained in the guidance article, and you are not registered for VAT, then Lookhu will collect the required VAT on the sales to the UK/EU based Users and directly pass on to the relevant tax authorities. We recommend seeking professional advice to ensure you are compliant with your local rules based on your individual circumstances.

See image below for a detailed example of how VAT will be handled for Publishers who are not registered for VAT

If you are resident in the UK and registered for VAT, we ask that you please provide us with your valid VAT number and confirm acceptance of the self-billing agreement.  We can then raise invoices for you, which you will find on the ‘Bank’ section of your profile.

You will then be deemed to be charging Lookhu your Earnings figure (80% of Users payment) + VAT at 20%. This VAT element that is deemed to be added to your earnings will be paid to you monthly on a separate payment outside of your regular earnings, once internal verification procedures are completed. There will be a downloadable VAT statement supporting this amount which you can use to complete your VAT return and remit the VAT amount (which is paid to you by Lookhu each month) directly to HMRC.

See below for a detailed example of how VAT will be handled for UK VAT registered Publishers who have provided a valid VAT number. This results in all required VAT being paid on User payments to HMRC whilst protecting the 70/30 earning model.

  • What information do I need to provide to receive payment for the VAT element?

For Earnings in July / August / September 2020, you will need to send a monthly invoice to Fenix International Limited. The invoice needs to show your Earnings figure for the month and have VAT applied at 20%. For Earnings after 1st October 2020 we will be generating the invoice for you and it will be available on the Lookhu Platform.

We will be carrying out additional verification procedures before processing the VAT payments. In order to receive the payment, Publishers will need to email proof of their VAT filing to vat@Lookhu.com. This will be checked to ensure the VAT element on Lookhu Earnings is being declared to HMRC. Once checked, the payment will be released.

  • Is there a chance that this policy will change again?

Like all businesses, we constantly review the relevant regulatory requirements of the countries in which we operate.

  • Who can I contact if I have further questions?

We hope that the information included in this FAQ has been helpful. If you have any additional questions on the subject of VAT, you can contact us at vat@Lookhu.com.

  • Tax Information
    • What is a 1099 form / Do I need a 1099 form?

All US Publishers will receive a 2020 1099 NEC document if they have earned and withdrawn over $600 dollars in the 2020 calendar year.  Copies have been filed with the IRS and mailed to Publishers to the address on file. For a digital version of your Tax Form 1099, please visit Banking section.

  • Why haven’t I received my 1099?

Please be advised if you have earned the minimum of $600 in payouts in 2020 you will receive a 1099 NEC in January 2021 to the mailing address that is on your W9 tax form as of December 31, 2020. Additionally, the form will be available electronically in the “Add bank” section of your profile.

  • I need a W2 / W4

The tax form required for your earnings on Lookhu is a 1099 NEC Form

  • I need to update the information on my 1099

Please be advised the 1099 NEC is issued using the information on your W9 tax form as of December 31, 2020. Since your W9 was updated on Insert Date here we will be unable to update your form.

  • The information shown on the 1099 is incorrect

Please submit a support request from the help center portal and we will investigate with our tax team and keep you updated as soon as the issue is resolved.

  • I need a copy of a previous years 1099

Please submit a support request with year details and we will escalate it to our US Accounting department who will seek to provide the requested information.